Bringing joy to other people: Why Marlene says she loves her job

Marlene Ramos makes a difference in the lives of older adults who live at the properties managed by HACE Management Company, an organization that provides housing and social services to low-income seniors in North Philadelphia. Her submission was the selected pick of the week during our “I Love My Job” campaign in February that highlights the positive aspects of work.
Here is why Marlene loves her job:
I love my job because here I have gained 103 grandparents. I get to bring them joy by doing things like play Bingo or trips to a mall, casino, or the Philadelphia Flower Show.
I will never forget one morning when an 82-year-old resident came to my office crying and told me she depended on her children for everything. As she cried she mentioned she used to be so independent, but now she feels useless without her children and she hates it. She mentioned she has not been to the mall in years and would love to go before she passes, just to remember old times when she could do those things on her own. Her children work full-time jobs so if they can’t take her, she won’t go. After hearing her story, I coordinated with my colleagues, gathered the funds, and now have a trip planned to the Philadelphia Mills Mall. When I told her she would be going to the mall, she cried of happiness and thanked me for listening to her.
It goes to show that small gestures really do go a long way and meant the most to our seniors!
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Source: company psych